General conditions of sale

Consumer General Conditions

The following provisions establish the general conditions of sale of the products proposed by the Masamese SAS registered at the RCS of Toulon under the n ° 979 522 240, VAT No. FR38979522240 whose head office is Established at 23 Avenue du Maréchal Gallieni 83110 Sanary-sur-Mer in France and owner of the site https://masame.fr/en/.

"CGV": General conditions of sales refer to this document governing the relationship between MasaMé and the Customer.

"Site": means the website https://masame.fr/en/.

"Product" means the proposed product (s) by MasaMé.

"Customer": means a natural or legal person, consumer and / or professional who buys one or more products through the site and previously accepted the GTCs.

"Order" means the client's order of purchase on one or more product (s) spent on the site.

"Recipient" means the physical person chosen by the customer to receive the order.

The purpose of these CGVs are to define the rights and obligations of consumer and French or foreign nationality

The Customer acknowledges having read the GTCs and expressly declares to accept them fully when he confirmed his order on the site.

Only those legally capable of subscribing contracts for the products offered for sale on the site may order. During ordering, the customer guarantees to have full legal capacity to adhere to the GTCs and order.

Masameé reserves the right to adapt or modify the GTCs and without notice. The applicable CGVs are those in effect on the day of the validation of the order by the customer.

Regarding the orders that have not placed on the site, the customer acknowledges having read and expressly declares to accept the GTCs when he receives them and does not dispute them

Any other or different provision invoked by the client, in the absence of express and written acceptance of Masames will be unenforceable to the latter, regardless of when it could be brought to his knowledge.

4.1 Characteristic of products and services offered

Masames presents the essential descriptions of the proposed products on its site that allow the client to order by having knowledge of the characteristics of the product.

The photographic representation of the products on the site is as faithful as possible to the products themselves. However, in view of the digital and the fact that MasaMé offers artisanal products, it is possible that the perception of the photographic representation of the products by the customer does not correspond exactly.

4.2 Price

The prices of products and services are expressed in euros, all taxes included (TTC). They are applicable during the award and do not enter the participation in transport costs, which will be indicated at the time of ordering and before the final validation. The products delivered in the European Union are all taxes included, ie tax on the French value added (TTC).

4.3 Availability of products

The products and services on the site are available unless otherwise indicated. However, it may be that between the time of adding to the basket and the validation of the order unavailability intervenes. If a product or service is paid despite a break, Masames undertakes to reimburse the price paid by the customer. In this case the refund will be made at the latest within fifteen (15) days.

The amount of an order is composed of the price of products and delivery charges. The price is paid securely by credit card only: blue card, MasterCard, Visa.

Masameé reserves the right to refuse a payment, and therefore an order, for any reason whatsoever, and more particularly in case of supply problems, or any other difficulty concerning the order received.

Masames retains the property of the products sold until the perfect price and taxes included.

In accordance with the legal provisions, the customer has a period of fifteen (15) days from the receipt of the products to exercise his right of withdrawal. If the withdrawal period comes to expire on a Saturday, a Sunday or a holiday or a holiday, it is extended until the next working day.

7.1 Conditions

Customer customers

Delivery offered in metropolitan France for any order greater than 200 €.

Offer valid on all orders, excluding oversized items. Oversized items are clearly identified on their product page under the "Specifications" section, in the "Delivery" field.

7.2 Deadlines

The orders are shipped within 2 to 4 days after confirmation of the order, subject to the availability of the product.

We deliver in Metropolitan France, Corsica, Belgium, Luxembourg, Germany, Spain, Austria, Poland and Italy. Excluding Dom-Tom.

The customer must ensure that accurate and complete information about the delivery address. Masames can not be held responsible in case of incorrect or incomplete address.

Delivery times vary between 2 to 5 business days according to the carrier.

Our delivery times are only given purely indicative and can not in any way engage us. Under no circumstances can it be claimed, or attributed to our company, penalties for delivery delay

7.3 Responsibilities

It is recalled that MasaMé assumes the risks associated with the transport and that the risks of loss or damage are transferred to the customer to the signing of the transport order. The transportation of the transportation is only appreciated if the customer or the recipient has signed the delivery or transport proceedings presented by the carrier and that accurate, dated and signed handwritten reserves were made. By affixing his unreserved signature the customer acknowledges that his package has not been damaged during transport

In case of dispute, the customer has a period of 72 hours to bring it to the attention of Masames VIA [email protected], beyond any claim will be accepted

In accordance with the legal provisions, the customer has a period of fifteen (15) days from the receipt of his order to report to MasaMé the reason for his intention to return the product (s). The shipping and return fees will remain the responsibility of the customer.

The return of the product (s) shall be in the original packaging, intact, accompanied by all possible accessories and documentation, in perfect resale state, with the indication of the order number to which the products relate. Any damaged, incomplete, absent product or whose original packaging will have been damaged, will not be refunded or exchanged and will be returned to the customer.

Refunds are made at the latest within fifteen (15) days of receipt of returned products. If the return of the products is due to a masamer error, the delivery and return fees will then be fully refunded. Otherwise they will be the responsibility of the customer.

MasaMé undertakes to deliver a product according to the customer validated and responds to existing compliance defects on delivery. The compliance guarantee applies to the essential characteristics of the products. The photographs of the products on the site are the most loyal possible but can not ensure a perfect similarity with the delivered products.

The customer will have to inform Masame by mail to[email protected]As soon as he wished to exercise his right of guarantee.

The claim must be motivated. The Customer may request either the replacement of the product or the reimbursement of the product, transport charges included excluding any other compensation or damages

All elements of the Masames site whether they are visual or sound, including the underlying technology, are protected by copyright, brands or patents, they are the exclusive property of Masame. The client with a personal website and wishes to place, for personal use, a simple link directly referring to the home page of the Masame.fr website must apply for permission in MasaMé. In this case, it will not be an implicit agreement of affiliation. Any natural or legal person who does not respect the above elements will have to remove the content on request from Masames.

The confidentiality and security of your personal data is very important, which is why we collect them and manage with the greatest attention. We are implementing specific measures to preserve safety

Your personal data is processed for the following purposes:

  • Conclude and execute the purchase contract ;

  • Provide the services of MasaMe.fr such as registration for the newsletter;

  • Enable you to register on the site to benefit from the services reserved for registered users;

  • Manage your requests transmitted to our customer service.

In the above cases, the processing of your personal data is legitimate because it is necessary for the proper execution of the contract with you or the implementation of a service you have expressly requested us. In addition, we conduct statistical studies and analyzes with aggregate data to understand how users interact and use the site, to improve our offer and services.

Only with your prior consent, we treat your personal data for:

  • Carry out commercial communication activities;

  • Customize the site on the basis of your interests;

  • Participate interactively in the services of the site.

The order form indicates by an asterisk the information or information that the collection is essential for the proper execution of the client control. We collect data on you such as your name and first name, shipping address and billing address, navigation data and your purchase habits.

Access to personal data is strictly limited to Masames' employees, however, the data collected are subject to use to third parties, for the execution of sub-treated tasks necessary for the management of the order, without the authorization of the client. Not necessary, in particular,:

  • The carrier, for delivery

  • The banking platform, for the realization of online payments

  • Confidential data for payment methods are not recorded or accessible. Transactions are fully processed by the secure payment module of our agricultural credit partner

It is stated that, in the context of the execution of their services, third parties have only limited access to the data and have a contractual obligation to use them in accordance with the provisions of applicable personal data protection legislation.

Apart from the cases set out above, MasaMé undertakes not to sell, rent, assign or give access to third parties to the data without prior consent of the client, unless there is a legitimate reason (legal obligation, fight against fraud or abuse., Exercise of the rights of defense, etc.).

The personal information collected will be kept for a limited period that depends on the purpose for which they have been collected unless a longer shelf life is authorized or imposed by a legal or regulatory provision. At the end of this duration, your personal data will be deleted or made anonymous irreversibly. The conservation period depends on the purpose of treatment.

In accordance with the applicable legal and regulatory provisions, the client enjoys a right of access, rectification, portability and erasure of its data or limitation of treatment. It can also, for legitimate reasons, oppose the processing of the data concerning it. The client exercises all of his rights with the contact processor @masame.fr.

In case the customer does not wish / more receive promotional messages and invitations via email, SMS messages, phone calls and postal mail, it has the possibility to indicate his choice when finalizing his order, to change his order Choice by contacting masame in the conditions mentioned above or using the unsubscribing links provided in the messages.

In case of dispute, an amicable solution will be sought before any judicial action. The customer must prioritize contact masame by e-mail[email protected]Or postal, the coordinates referred to in the heading of these CGVs.

The client does not act for professional needs, has the right to use a consumer mediator for the purpose of the amicable resolution of any dispute on the execution of these which would contain it to Masame, under the conditions laid down in Articles L611-1 et seq. R152-1 and following of the Consumer Code

All clauses contained herein CGV, will be submitted to French law before the competent courts. The Toulon Commerce Court is solely competent to deal with disputes on the interpretation of these.

General conditions of professional sales

The following provisions establish the general conditions of sale of the products proposed by the Masamese SAS registered at the RCS of Toulon under the n ° 979 522 240, VAT No. FR38979522240 whose head office is Established at 23 Avenue du Maréchal Gallieni 83110 Sanary-sur-Mer in France and owner of the site https://masame.fr/en/.

"CGV": General conditions of sales refer to this document governing the relationship between MasaMé and the Customer.

"Site": means the website https://masame.fr/en/.

"Product" means the proposed product (s) by MasaMé.

"Customer": means a natural or legal person, consumer and / or professional who buys one or more products through the site and previously accepted the GTCs.

"Order" means the client's order of purchase on one or more product (s) spent on the site.

"Recipient" means the physical person chosen by the customer to receive the order.

The purpose of the CLFs are to define the rights and obligations of the French or foreign public or foreign nationality

The Customer acknowledges having read the GTCs and expressly declares to accept them fully when he confirmed his order on the site.

Only those legally capable of subscribing contracts for the products offered for sale on the site may order. During ordering, the customer guarantees to have full legal capacity to adhere to the GTCs and order.

Masameé reserves the right to adapt or modify the GTCs and without notice. The applicable CGVs are those in effect on the day of the validation of the order by the customer.

Regarding the orders that have not placed on the site, the customer acknowledges having read and expressly declares to accept the GTCs when he receives them and does not dispute them

Any other or different provision invoked by the client, in the absence of express and written acceptance of Masames will be unenforceable to the latter, regardless of when it could be brought to his knowledge.

  1. Products and service

4.1 Characteristic of products and services offered

Masames presents the essential descriptions of the proposed products on its site that allow the client to order by having knowledge of the characteristics of the product.

The photographic representation of the products on the site is as faithful as possible to the products themselves. However, in view of the digital and the fact that MasaMé offers artisanal products, it is possible that the perception of the photographic representation of the products by the customer does not correspond exactly.

4.2 Price

The prices of products and services are expressed in euro, excluding taxes (TV). They are applicable during the award and do not enter the participation in transport costs, which will be indicated at the time of ordering and before the final validation. The value added tax will be applied to the products delivered in France and will be calculated during the order. The rates of products delivered outside France will be charged excluding taxes (HT).

4.3 Availability of products

The products and services on the site are available unless otherwise indicated. However, it may be that between the time of adding to the basket and the validation of the order unavailability intervenes. If a product or service is paid despite a break, Masames undertakes to reimburse the price paid by the customer. In this case the refund will be made at the latest within fifteen (15) days.

The amount of an order is composed of the price of products and delivery charges. The price is paid securely by credit card only: blue card, MasterCard, Visa.

For professionals a payment period of 30 days after the invoice issuance may be granted for orders greater than € 1,500 H.T. against SEPA sampling or transfer. In the event of a deadline, we reserve the right to invoice agios and bank charges on the basis of 1.6% per month.

In the event that we would have to involve our contentious service to obtain the payment of the sums due, and 8 days after a set-up signified by registered letter, and remained without effect, it is expressly agreed that our debt, including interest, Agios, Taxes and taxes, will be increased by an indemnity of 8% as a criminal clause.

Masameé reserves the right to refuse a payment, and therefore an order, for any reason whatsoever, and more particularly in case of supply problems, or any other difficulty concerning the order received.

Masames retains the property of the products sold until the perfect price and taxes included.

6.1 Conditions

Professional customers

The minimum order for the professionals must be greater than: 500 € H.T.

For Metropolitan France Franco de Port is granted for all orders above € 1,500 H.T.

If the order is less than € 1,500 H.T., a participation in the shipping and packaging costs will be charged.

For belgium and Luxembourg, the Franco de Port is granted for all orders above € 2,000 excluding taxes.

For Corsica, the Franco de Port is granted for all orders above € 2,500 excluding taxes.

For all other export orders as well as the DOM-TOM, our prices are departing from the warehouse (ex Works), transport payroll, regulation before departure from the goods.

6.2 Delays

The orders are shipped within 2 to 4 days after confirmation of the order, subject to the availability of the product.

The client must ensure that accurate and complete information about the delivery address and its conditions. Masames can not be held responsible in case of incorrect or incomplete address.

Delivery times vary between 2 to 5 business days according to the carrier.

Our delivery times are only given purely indicative and can not in any way engage us. Possible delays or stock breaks do not give the right to the buyer to cancel the sale, to refuse the goods, to claim damage or other penalties. Under no circumstances can it be claimed, or attributed to our company, penalties for delivery delay

6.3 Responsibilities

It is recalled that MasaMé assumes the risks associated with the transport and that the risks of loss or damage are transferred to the customer to the signing of the transport order. The transportation of the transportation is only appreciated if the customer or the recipient has signed the delivery or transport proceedings presented by the carrier and that accurate, dated and signed handwritten reserves were made. By affixing his unreserved signature the customer acknowledges that his package has not been damaged during transport

In case of dispute, the customer has a period of 48 hours to bring it to the attention of Masames via[email protected], beyond any claim will be accepted

The customer has a period of 48 hours from the receipt of his order to report to MasaMé the reason for his intention to return the product (s). The shipping and return fees will remain the responsibility of the customer.

The return of the product (s) shall be in the original packaging, intact, accompanied by all possible accessories and documentation, in perfect resale state, with the indication of the order number to which the products relate. Any damaged, incomplete, absent product or whose original packaging will have been damaged, will not be refunded or exchanged and will be returned to the customer.

Refunds are made at the latest within fifteen (15) days of receipt of returned products. If the return of the products is due to a masamer error, the delivery and return fees will then be fully refunded. Otherwise they will be the responsibility of the customer.

MasaMé undertakes to deliver a product according to the customer validated and responds to existing compliance defects on delivery. The compliance guarantee applies to the essential characteristics of the products. The photographs of the products on the site are the most loyal possible but can not ensure a perfect similarity with the delivered products.

The customer will have to inform Masame by mail to[email protected]As soon as he wished to exercise his right of guarantee.

The claim must be motivated. The Customer may request either the replacement of the product or the reimbursement of the product, transport charges included excluding any other compensation or damages

All elements of the Masames site whether they are visual or sound, including the underlying technology, are protected by copyright, brands or patents, they are the exclusive property of Masame. The client with a personal website and wishes to place, for personal use, a simple link directly referring to the home page of the Masame.fr website must apply for permission in MasaMé. In this case, it will not be an implicit agreement of affiliation. Any natural or legal person who does not respect the above elements will have to remove the content on request from Masames.

The confidentiality and security of your personal data is very important, which is why we collect them and manage with the greatest attention. We are implementing specific measures to preserve safety

Your personal data is processed for the following purposes:

  • Conclude and execute the purchase contract ;

  • Provide the services of MasaMe.fr such as registration for the newsletter;

  • Enable you to register on the site to benefit from the services reserved for registered users;

  • Manage your requests transmitted to our customer service.

In the above cases, the processing of your personal data is legitimate because it is necessary for the proper execution of the contract with you or the implementation of a service you have expressly requested us. In addition, we conduct statistical studies and analyzes with aggregate data to understand how users interact and use the site, to improve our offer and services.

Only with your prior consent, we treat your personal data for:

  • Carry out commercial communication activities;

  • Customize the site on the basis of your interests;

  • Participate interactively in the services of the site.

The order form indicates by an asterisk the information or information that the collection is essential for the proper execution of the client control. We collect data on you such as your name and first name, shipping address and billing address, navigation data and your purchase habits.

Access to personal data is strictly limited to Masames' employees, however, the data collected are subject to use to third parties, for the execution of sub-treated tasks necessary for the management of the order, without the authorization of the client. Not necessary, in particular,:

  • The carrier, for delivery

  • The banking platform, for the realization of online payments

  • Confidential data for payment methods are not recorded or accessible. Transactions are fully processed by the secure payment module of our agricultural credit partner

It is stated that, in the context of the execution of their services, third parties have only limited access to the data and have a contractual obligation to use them in accordance with the provisions of applicable personal data protection legislation.

Apart from the cases set out above, MasaMé undertakes not to sell, rent, assign or give access to third parties to the data without prior consent of the client, unless there is a legitimate reason (legal obligation, fight against fraud or abuse., Exercise of the rights of defense, etc.).

The personal information collected will be kept for a limited period that depends on the purpose for which they have been collected unless a longer shelf life is authorized or imposed by a legal or regulatory provision. At the end of this duration, your personal data will be deleted or made anonymous irreversibly. The conservation period depends on the purpose of treatment.

In accordance with the applicable legal and regulatory provisions, the client enjoys a right of access, rectification, portability and erasure of its data or limitation of treatment. It can also, for legitimate reasons, oppose the processing of the data concerning it. The client exercises all of his rights with the contact processor @masame.fr.

In case the customer does not wish / more receive promotional messages and invitations via email, SMS messages, phone calls and postal mail, it has the possibility to indicate his choice when finalizing his order, to change his order Choice by contacting masame in the conditions mentioned above or using the unsubscribing links provided in the messages.

In case of dispute, an amicable solution will be sought before any judicial action. The customer must prioritize contact masame by e-mail[email protected]Or postal, the coordinates referred to in the heading of these CGVs.

The client does not act for professional needs, has the right to use a consumer mediator for the purpose of the amicable resolution of any dispute on the execution of these which would contain it to Masame, under the conditions laid down in Articles L611-1 et seq. R152-1 and following of the Consumer Code

All clauses contained herein CGV, will be submitted to French law before the competent courts. The Toulon Commerce Court is solely competent to deal with disputes on the interpretation of these.




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