What is your question?
Find all the information about our decorative items: order, delivery, different means of payment and all the returns and refund terms.
Orders
I wish to place an order
To place an order, follow these steps, with ease:
- Browse our catalog and add the items you want to buy at your basket.
- Click on the basket at the top right to view the contents.
- Click "Pog Order" and follow the instructions to finalize your purchase.
- CAUTION, your order must be composed of either only in stock products or only custom products. Otherwise, you will have to make two different commands.
I wish to cancel my order
If you wish to cancel your order, contact our customer service as soon as possible. We will do our best to answer your request.
I have a promo code, how to use it ?
By validating your order, you will see a field to enter your promo code. Enter the code in this field and click "Apply" for the reduction to be taken into account.
Deliveries
What are the delivery times ?
Delivery times depend on your selected location and delivery mode, between 3 and 6 days. The delivery time is estimated when validating the order.
I wish to follow my order
Once your order is shipped, you will receive a confirmation e-mail containing a tracking link. You can also log in to your account to track the status of your order in real time.
What are the different delivery options ?
You can choose two types of delivery, in the nearest DPD pickup point point or directly from home.
All delivery information can be found on the page Deliveries and returns from our site.
Means of payments
What are the means of payment ?
As a particular, the accepted means of payment is in credit card (blue card, visa, mastercard). As a professional you will have access to other means of payment. Contact us for more information.
Is it sure to enter my credit card information on your site ?
The safety of your information is indeed a priority for us. We use advanced security protocols to encrypt your data during the transaction. Your banking information is processed securely by our payment service providers.
Can I use multiple credit cards for a single order ?
Unfortunately, we only accept one credit card by order. If you have multiple credit cards and want to use them, you will need to perform separate transactions.
Returns & Refunds
I want to return an article
To return an article, please visit the Returns section and reimbursement of your Account Space. You will need to select your order. Orders must be returned within 14 days, in their original packaging intact. Return costs to the customer's charge.
When will I be reimbursed ?
As soon as we have received your order in our warehouse, you will receive a refund within 15 days on the bank account associated with the card used during payment.
Customer service and contact
How can I contact customer service ?
You can contact us using our contact page on the website. Our team will apply to respond to your questions best.
How can I get a quote ?
You can apply for quotes using our contact page on the website. Our team will send you a quote as soon as possible.
Other
Do you offer international shipping services ?
Yes, we deliver our products in the following countries: Belgium, Luxembourg, Germany, Austria, Italy, Spain and Poland.
Shipping costs and delivery times may vary depending on your location. You can check all delivery options when ordering.
How can I register for your newsletter ?
To receive our latest updates, special promotions and decorative ideas, sign up for our newsletter by simply entering your email address in the dedicated section at the bottom of our homepage.
You did not find an answer to your question ?
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