Shipping and returns
SHIPPING
Orders are prepared and shipped within 2 to 4 days of order confirmation.
Please make sure your delivery address details are accurate and complete.
Delivery takes 2 to 5 working days within metropolitan France, and may take longer depending on the destination country and carrier.
Europe: we deliver to most European countries. The list of countries served and the applicable conditions are set out in our Terms and Conditions of Sale.
Rest of the world (including French overseas territories, Switzerland and the United Kingdom): delivery is available on request. Contact us at [email protected] with the products you are interested in and your delivery address, and we will send you a shipping quote.
For deliveries outside the European Union, customs duties and local taxes may apply on receipt; these are payable by the recipient.
Made-to-order products are ordered separately from in-stock products and will therefore be delivered separately.
SHIPPING COSTS
Free delivery on orders over:
- €200: Metropolitan France, Belgium, Germany, Netherlands, Luxembourg
- €250: Austria, Spain, Italy, Poland, Portugal, Czech Republic, Liechtenstein
- €400: Andorra, Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Sweden
- €500: Bulgaria, Finland, Greece, Norway, Romania
Offer excludes oversized products. Products excluded from the offer are identified on their product page, in the “Features” section, under “Delivery”. See article 7 of our Terms and Conditions of Sale.
Below these thresholds, shipping costs depend on the total weight of the parcel and the destination country, and are added to the product prices shown.
They are displayed when placing your order, before final confirmation.
ORDER TRACKING
Once your order is confirmed, you will receive a confirmation email and can track your order from your customer account.
RETURNS
If you are not satisfied with your order, you have 15 days from receipt to return the items to us, in their original packaging and in perfect condition.
For any request, please contact us at [email protected] or by phone on +33 4 65 84 63 85.
Return shipping costs are payable by the Customer.
Refunds, including the original delivery costs (based on the standard delivery option), are made within 14 days of receipt of the returned products.